SanHe Loupan — Support

Last updated: 20 May 2026

The fastest way to reach us is by email: jeremiah@rudratech.sg. We'll reply within 1–2 business days.

What this app does

SanHe Loupan is a live San He luópán compass for feng shui students and practitioners. It also computes a full BaZi (Four Pillars) chart from any birth date and time, and supports 1-on-1 video consultations where one side aims the back camera at a physical compass while the other guides over video.

Common questions

The compass isn't moving / shows "Waiting for compass…"

The compass uses your device's magnetometer. If it's stuck, you're probably indoors near metal or a power cable. Step away from the device for a few seconds, then wave the phone in a sideways figure-8 motion. The app's calibration prompt appears automatically when the sensor needs it.

How do I switch between magnetic and true north?

Open the Profile tab → Compass settings. Toggle "Use true north" and enter your local declination (East = +, West = −). You can look up your declination at ngdc.noaa.gov/geomag-web.

Video calls won't connect

Both phones need either the same Wi-Fi or a working data connection. If you see "Checking network paths…" and it hangs, try moving both phones to the same Wi-Fi (mobile carrier NATs can occasionally block the relay used for cross-network calls). On iOS the app needs your "Local Network" permission for same-Wi-Fi calls — if you missed the first prompt, enable it in Settings → SanHe Loupan → Local Network.

Can I use the app without an account?

Yes. On the sign-in screen tap Continue as guest. The live compass works for everyone. Saved BaZi profiles and video consultations require an account because they sync to our server.

How do I delete my account?

Email jeremiah@rudratech.sg with the username on your account. We delete your account and any saved BaZi profiles within 30 days. See our Privacy Policy for details.

Reporting a bug

Email us with as much detail as you can — iPhone model, iOS version, what you were doing when it happened, and a screenshot if possible. We treat every report seriously.

Privacy

See our Privacy Policy for what we collect, how we use it, and your rights over it.